Shipping Policy
Last updated: November 1, 2026
This Shipping Policy applies to every order placed on drolette.com, which is operated by Prairette Limited ("Drolette", "we", "us"). If anything here is unclear, email support@drolette.com before you order.
Where we ship
We ship to the following countries and regions:
- United States (all 50 states and Washington, D.C.), plus Guam, Puerto Rico, American Samoa, Northern Mariana Islands and U.S. Virgin Islands. Separate per-item shipping applies to Alaska, Hawaii and these five territories.
- United Kingdom
- European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Canada
- Australia (all states and territories) and New Zealand
- Singapore
Please provide a street address at checkout; we are unable to deliver to P.O. boxes or APO/FPO/DPO addresses at this time. If your country is not listed, email us and we will let you know as soon as shipping opens there.
Processing time (made to order)
Every Drolette item is printed to order at our own factory after you place your order. Nothing is pre-made or held in a warehouse.
- Estimated processing time: 1–3 business days from the day your order is placed. This covers printing, quality checks and packing.
- Orders placed on weekends or public holidays begin processing on the next business day.
- During peak seasons (for example November–December) processing may take up to 5 business days. We will email you if your order is delayed.
Pre-order and personalized items
We do not currently sell pre-order items; every product on the site is available to order now. If we ever offer a pre-order product, its estimated production time will be stated clearly on the product page and in your order confirmation. Personalized items (for example, products printed with names you enter) follow the same 1–3 business day processing time once your design is confirmed.
Delivery method and transit time
- Shipping method: Standard Shipping is the only shipping method available at checkout. We do not currently offer expedited shipping, local pickup or local delivery.
- How it ships: Orders are dispatched from our factory by a tracked international express service, with final-mile delivery by your local postal service or carrier (for example USPS in the U.S., Royal Mail or Evri in the U.K., Canada Post in Canada, Australia Post in Australia).
- Estimated transit time after your order ships:
- United States: 6–12 business days
- United Kingdom: 6–10 business days
- Our European Union destinations except Cyprus and Greece: 6–10 business days
- Cyprus and Greece: 8–12 business days
- Canada: 7–9 business days
- Australia and New Zealand: 7–12 business days (remote areas, Tasmania and the Northern Territory may take a few days longer)
- Singapore: 6–7 business days
- Estimated total delivery time under normal processing: 1–3 business days for production plus the transit time above, normally 7–15 business days overall depending on your destination. Normal destination totals are:
- United States: 7–15 business days
- United Kingdom and our European Union destinations except Cyprus and Greece: 7–13 business days
- Cyprus and Greece: 9–15 business days
- Canada: 8–12 business days
- Australia and New Zealand: 8–15 business days
- Singapore: 7–10 business days
Delivery times are estimates, not guarantees. They may be longer during peak seasons or because of weather, carrier or customs delays. Items in the same order are normally shipped together in one package.
Shipping cost
Standard Shipping is free on orders of US$69 or more after discounts to all supported destinations except Alaska, Hawaii, Guam, Puerto Rico, American Samoa, Northern Mariana Islands, U.S. Virgin Islands, Cyprus, Romania, Tasmania and the Northern Territory of Australia. These excluded destinations do not qualify for free shipping at any order value. Below the threshold, shipping is calculated on the number of items and shown at checkout before you pay.
- United States — standard zone (excluding the seven destinations below): US$5.99 for the first item, plus US$2.00 for each additional item. Free shipping on orders of US$69 or more after discounts.
- Alaska (AK), Hawaii (HI), Guam (GU), Puerto Rico (PR), American Samoa (AS), Northern Mariana Islands (MP) and U.S. Virgin Islands (VI): US$9.90 per item. Shipping is US$9.90 multiplied by the number of items: 1 item US$9.90, 2 items US$19.80. These destinations do not qualify for free shipping at any order value.
- European Union standard zone (Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden): US$9.99 for the first item, plus US$3.00 for each additional item. Free shipping on orders of US$69 or more after discounts. Import duties and taxes are included.
- European Union — Cyprus and Romania: US$15.99 for the first item, plus US$5.99 for each additional item. Free shipping is not available for this zone. Import duties and taxes are included.
- United Kingdom, Canada, Australia (ACT, NSW, QLD, SA, VIC, WA), New Zealand and Singapore: US$5.99 for the first item, plus US$2.00 for each additional item. Free shipping on orders of US$69 or more after discounts.
- Australia – Tasmania and Northern Territory: US$14.99 for the first item, plus US$4.00 for each additional item. Free shipping is not available for this zone.
Shipping rates are set in U.S. dollars. Where your local currency is shown on the site, the shipping charge is converted by SHOPLINE into your supported checkout currency using the applicable exchange rate and platform rounding. The exact amount is shown at checkout. Shipping rates may change from time to time; the rate shown at checkout when you place your order is the rate you pay.
Duties and taxes included (DDP)
We ship DDP (Delivered Duty Paid) to every country we serve. Import duties, VAT and customs handling fees are handled by us and our carrier, so you will not be asked to pay anything extra when your package is delivered.
Order confirmation and tracking
You will receive an order confirmation email right after you order, and a shipping confirmation email with a tracking number once your order ships. Tracking may take 1–2 days to update after the first scan. You can also check your order status by emailing us with your order number.
Changing your address or order
Contact us immediately for an address correction, order change or cancellation. We will check production and shipping status; changes cannot be guaranteed once work has started. Applicable statutory cancellation and withdrawal rights remain protected under our Refund Policy.
Incorrect address, lost or damaged packages
- If a package is returned to us because of an incomplete or incorrect address, we can reship it once the new shipping cost is covered.
- If your tracking has not updated for 10 days, or shows delivered but you cannot find the package, email us and we will open an investigation with the carrier and reship or refund your order.
- For a damaged, faulty or incorrect delivery, contact us promptly with your order number and available photos. We provide remedies required by applicable law and cover necessary postage for faults we are responsible for. See our Refund Policy; no shorter store reporting window removes statutory rights.
Contact us
Prairette Limited (trading as Drolette)
RM 536, 26/F, Delta House, 3 On Yiu Street, Shatin, New Territories, Hong Kong
Email: support@drolette.com (we reply within 1–2 business days)