Privacy Policy
Last updated: [Effective date]
This Privacy Policy explains how [HK Company Full Name] Limited ("Drolette", "we", "us") collects, uses and shares your personal information when you visit or buy from drolette.com (the "Site").
Information we collect
- Order information: name, billing and shipping address, email address, phone number and order details. Payment card details are handled directly by our payment providers; we do not store full card numbers.
- Account and communication information: details you give us when you create an account, subscribe to emails or contact support.
- Device and usage information: IP address, browser type, pages viewed and how you interact with the Site, collected through cookies and similar technologies.
How we use your information
- To process, print, ship and support your orders, including returns and exchanges.
- To communicate with you about your order and, if you opt in, to send marketing emails. You can unsubscribe at any time.
- To detect and prevent fraud and keep the Site secure.
- To understand how the Site is used and improve it.
How we share your information
We share information only with service providers who help us run the store, such as our e-commerce platform (SHOPLINE), payment processors, shipping and customs carriers, email service providers and analytics providers, and when required by law. We do not sell your personal information.
Cookies
We use cookies to keep your cart, remember your preferences and understand Site traffic. You can control cookies through your browser settings; some features may not work without them.
Data retention
We keep order information for as long as needed for our records and legal, tax and accounting obligations, and other information only as long as needed for the purposes above.
Your rights
Depending on where you live (including California and other U.S. states with privacy laws), you may have the right to access, correct or delete your personal information, or to opt out of certain processing. To make a request, email support@drolette.com. We will not discriminate against you for exercising these rights.
Children
The Site is not directed to children under 13, and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
Contact
[HK Company Full Name] Limited, [Registered address], Hong Kong · support@drolette.com